Return and Refund policy

Last Updated: December 13, 2025

At ValiroWood, we want you to feel confident in your purchase. If you change your mind or experience an issue with your order, our return and refund policy is designed to be clear, fair, and transparent.

Summary of Return Costs

  • Our error (damaged, defective, or incorrect item): We cover return shipping and issue a full refund or replacement.
  • Change of mind / buyer’s remorse: You are responsible for return shipping costs. A refund will be issued once the item is received and approved.

1. Eligibility for Returns

Items may be returned unless clearly marked as “non-returnable” on the product page. To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.
  • Items must be unused, uninstalled, and in original condition.
  • All original packaging, accessories, manuals, and components must be included.
  • Proof of purchase (order confirmation or receipt) is required.

2. How to Start a Return

  1. Contact us: Email Support@valirowood.com or call (833) 574-6387 with your order number, item(s), and reason for return.
  2. Receive return instructions: We will provide a return authorization (RMA) number and return address. Please do not send items without receiving approval.
  3. Pack your item: Securely package the item using the original packaging and clearly mark the RMA number on the box.
  4. Ship your return: Use a trackable shipping method. We will notify you once your return is received and inspected.

3. Refunds

  • Inspection & approval: Returns are inspected upon arrival. Approved refunds are processed within 10 business days.
  • Refund method: Refunds are issued to the original payment method used at checkout.
  • Shipping fees: Original shipping fees (if any) are non-refundable unless the return is due to our error.

Where is my refund? If you do not see your refund after processing, please check with your bank or card issuer, as posting times may vary.

4. Exchanges

We do not offer automatic exchanges. If you need a different item, please return your original order for a refund and place a new order. For assistance, contact our support team.

5. Non-Returnable Items

Certain items cannot be returned due to safety, hygiene, or customization reasons, including:

  • Items that have been used, installed, or modified.
  • Custom-made or personalized products.
  • Items clearly marked as “non-returnable” on the product page.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and a description of the issue. We will provide a prepaid return label and offer a replacement or full refund.

7. Responsibility & Disclaimer

Customers are responsible for returned items until they are received by us. We recommend using a trackable shipping method. Refunds may be denied for items showing signs of use, damage, or missing components not caused by us. This policy does not affect your statutory consumer rights.

8. Contact Us

For return-related questions, please contact our support team:
Email: Support@valirowood.com
Phone: (833) 574-6387

We aim to respond within 24 business hours.