Last Updated: December 13, 2025

ValiroWood Warranty Policy

At ValiroWood, we're committed to delivering high-quality wooden products that exceed your expectations. Our warranty ensures your purchase is protected against manufacturing defects.

1. Warranty Coverage Period

All ValiroWood products come with a 30-day limited warranty against defects in materials and craftsmanship.

Coverage begins from your order delivery date.

2. What's Covered Under Warranty

• Manufacturing flaws (cracks, splits, or defects in wood materials)
• Structural failures under normal use conditions
• Faulty joinery or assembly issues
• Products that don't function as designed

3. Warranty Exclusions

This warranty does not cover:

• Normal wear, tear, or aging of wood surfaces
• Damage from improper use, accidents, or neglect
• Cosmetic changes like natural wood grain variations or minor scratches
• Improper assembly or installation
• Exposure to extreme moisture, temperature, or weather conditions
• Modifications or repairs made by unauthorized parties

4. How to File a Warranty Claim

Step 1: Contact Our Support Team

Email: Support@valirowood.com
Phone: (833) 574-6387

Include your order number and product details.

Step 2: Documentation

We may request clear photos/videos showing the defect and your order information.

Step 3: Resolution Options

Approved claims receive:

• Product replacement with the same or comparable item
• Full refund to your original payment method
• Replacement parts for minor repairable issues

5. Return Shipping for Warranty Claims

• Approved Warranty Claims: We cover all return shipping costs
• Non-Warranty Returns: Customer is responsible for return shipping
• Replacement Shipping: Always free for warranty replacements

6. Additional Manufacturer Warranties

Some premium ValiroWood products may include extended manufacturer warranties. Check your product documentation for specific terms.

7. Customer Support Contact

For warranty questions or assistance:

We respond to warranty inquiries within 2 business days. This policy is subject to change; please check back for updates.