ValiroWood- Santiago Elite 2-person Ultra Low EMF FAR Infrared Sauna - DYN-6209-02 Elite

Last Updated: December 13, 2025

At ValiroWood, we aim to provide transparent and reliable shipping details so our customers know what to expect. Below, you’ll find information on order processing, delivery timeframes, and key conditions that can affect shipping.

1. Shipping Areas

We currently ship only within the United States. We do not ship internationally, to U.S. territories, APO/FPO addresses, or PO Boxes that are not serviced by carriers.

2. Shipping Costs

All U.S. orders include free standard shipping. There are no extra handling fees or hidden charges beyond the price displayed at checkout.

3. Order Processing

Before shipping, each order goes through verification, inventory check, and careful packaging. Standard processing time is:

• 1–3 business days for most orders

Orders placed after 6:00 PM EST or during weekends and holidays will start processing the next business day. Processing time is separate from shipping transit time.

4. Delivery Timeframes

Once your order is processed and handed to the carrier, estimated shipping times are:

• Standard U.S. Delivery: 7–10 business days from order placement (processing + transit)

Delivery times depend on factors such as:

• Distance from our fulfillment center
• Carrier workload and routing
• Weather events or natural disruptions
• Local delivery conditions

5. Tracking Your Order

You will receive a tracking number via email once your package is shipped. Tracking updates may take 24–48 hours to appear after the carrier activates the shipment.

6. Address Accuracy

Please double-check your shipping address before placing your order, including apartment or unit numbers. Delays or failed deliveries may occur due to:

• Incomplete or incorrect addresses
• Missing apartment or suite numbers
• Customer relocation after placing the order

If a package is returned due to address issues, we will contact you to arrange reshipping.

7. Delivery Delays

While most packages arrive within the estimated timeframe, delays can occur due to:

• Severe weather
• Carrier transportation or operational delays
• High order volume during holidays or peak periods
• Carrier distribution center backlogs

If your order experiences a delay, please contact us so we can assist with the carrier and provide updates.

8. Packages Marked as Delivered

If your carrier marks your package as delivered but you cannot find it, please:

• Check your property, mailbox, and designated drop-off areas
• Ask neighbors or building management (if applicable)
• Wait up to 24 hours, as carriers sometimes mark packages early
• Contact the carrier directly for confirmation

Once a package is delivered to the provided address, ValiroWood cannot be responsible for theft or loss. However, we will assist with a carrier investigation whenever possible.

9. Contact Us

If you have any shipping questions or need help, contact our support team:

Email: Support@valirowood.com
Phone: (833) 574-6387

Typical Response Time: Within one business day.

Last Updated: December 13, 2025

At ValiroWood, we want you to feel confident in your purchase. If you change your mind or experience an issue with your order, our return and refund policy is designed to be clear, fair, and transparent.

Summary of Return Costs

• Our error (damaged, defective, or incorrect item): We cover return shipping and issue a full refund or replacement.
• Change of mind / buyer’s remorse: You are responsible for return shipping costs. A refund will be issued once the item is received and approved.

1. Eligibility for Returns

Items may be returned unless clearly marked as “non-returnable” on the product page. To be eligible for a return:

• The return request must be submitted within 30 days of delivery.
• Items must be unused, uninstalled, and in original condition.
• All original packaging, accessories, manuals, and components must be included.
• Proof of purchase (order confirmation or receipt) is required.

2. How to Start a Return

1. Contact us: Email Support@valirowood.com or call (833) 574-6387 with your order number, item(s), and reason for return.
2. Receive return instructions: We will provide a return authorization (RMA) number and return address. Please do not send items without receiving approval.
3. Pack your item: Securely package the item using the original packaging and clearly mark the RMA number on the box.
4. Ship your return: Use a trackable shipping method. We will notify you once your return is received and inspected.

3. Refunds

• Inspection & approval: Returns are inspected upon arrival. Approved refunds are processed within 10 business days.
• Refund method: Refunds are issued to the original payment method used at checkout.
• Shipping fees: Original shipping fees (if any) are non-refundable unless the return is due to our error.

Where is my refund? If you do not see your refund after processing, please check with your bank or card issuer, as posting times may vary.

4. Exchanges

We do not offer automatic exchanges. If you need a different item, please return your original order for a refund and place a new order. For assistance, contact our support team.

5. Non-Returnable Items

Certain items cannot be returned due to safety, hygiene, or customization reasons, including:

• Items that have been used, installed, or modified.
• Custom-made or personalized products.
• Items clearly marked as “non-returnable” on the product page.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and a description of the issue. We will provide a prepaid return label and offer a replacement or full refund.

7. Responsibility & Disclaimer

Customers are responsible for returned items until they are received by us. We recommend using a trackable shipping method. Refunds may be denied for items showing signs of use, damage, or missing components not caused by us. This policy does not affect your statutory consumer rights.

8. Contact Us

For return-related questions, please contact our support team:
Email: Support@valirowood.com
Phone: (833) 574-6387

We aim to respond within 24 business hours.